How are your pins graded?
Enamel pins, as unique and intricate pieces of wearable art, can sometimes exhibit minor imperfections. These minor imperfections are a standard part of the production process and are inherent to the nature of creating enamel pins. We strive for the highest quality in our products and all pins will be individually graded to ensure you receive a Grade A quality pin with minimal imperfections that do not compromise the overall aesthetic or functionality of the pin, including:
Pin Placement Variations: Due to the nature of the manufacturing process, there might be slight variations in the placement of the pin posts or backings. This can result in minimal misalignment or unevenness between individual pins.
Enamel Fill: While our manufacturer takes great care to ensure consistent and smooth enamel application, there may be slight variations in the enamel fill, resulting in small inconsistencies in color or texture. This adds to the uniqueness and charm of each pin.
Metal Plating: The plating process involves electroplating metal onto the pin’s base. Occasionally, tiny specks, slight color variations, or minor scratches might be present on the metal surface.
Minor Scratches or Dents: During the production, handling, and packaging stages, some pins may acquire minor surface scratches or dents. These can be barely noticeable or may require close inspection to identify.
Please note that while these minor imperfections can occur, they do not detract from the overall beauty and appeal of your enamel pins. We are committed to creating a high-quality product that you’ll be proud to wear and display, and we won’t deliver any pins that we wouldn’t be proud to have as part of our own collection.
Last updated: September 15, 2024 14:43
What if I want to order a quantity that isn't listed?
All of the unlocked pins and pin bundles will be available as add-ons available through your backer survey after the campaign ends.
The prices will be the same as the current reward tiers, minus any early bird pricing.
Last updated: September 15, 2024 14:43
Do you offer retailer pricing?
If you’re a retailer looking to support this project, contact us. We’d be happy to work with you.
Last updated: September 15, 2024 14:43
How do you deal with manufacturing?
We’ll be using trusted manufacturers that we’ve worked with before, but occasionally things happen and there are minor delays in manufacturing.
We will always be upfront with backers along the way. We will disclose any setbacks, delays, and any other pertinent updates.
It’s important to understand that this is a crowdfunded campaign. Crowdfunded campaigns are often subject to delays due to unforeseen circumstances. Please also understand that money pledged to a crowdfunded campaign is a donation or investment. This is not an online store and you will not immediately receive your rewards after pledging.
Please note that minor changes may occur in production, and that the images presented here are mockup designs. There is a possibility of slight changes in color and size in the physical item.
Last updated: September 15, 2024 14:43
Will there be variations in color & size?
It is crucial to understand that while we have made pins before, the pins in this campaign have not yet been manufactured. The designs you see on this page are mockups, which means the final product may vary in color and size. From our experience, the majority of our pins turn out looking like the mockup design.
Different computers, phones, and other devices have different screen settings which means coloration may vary between screens. We use a Pantone formula guide book to choose the colors for our designs. The manufacturers use those Pantone numbers to know which colors to mix and apply where, however, looking at a Pantone swatch on paper, is different than looking at a Pantone color in enamel.
Each mockup has a rough estimate of what the size will be. Our sizes are either specifying the general height or width of the pin. The actual size of the physical product may vary.
Glow-in-the-dark and metal plating colors may vary on the physical product.
Last updated: September 15, 2024 14:43
Do you offer refunds or exchanges?
After the campaign has ended, you will have ample time to make your design selections in your BackerKit survey. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, we have a no refunds or exchanges policy. The only time we will issue a refund or replacement is in extenuating circumstances or if your pin arrives damaged (please read the FAQ section on pin grades to determine if your pin is damaged). If you believe your pin was damaged in transit, please reach out to us and attach photos of the damaged pin.
Last updated: September 15, 2024 14:43
Under what conditions are my rewards forfeit?
Once project shipping is completed backers will be notified via a campaign update. This campaign update will have a final survey completion date. If your survey is not completed, and your shipping costs are not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
Last updated: September 15, 2024 14:43
Do you recommend locking backs for enamel pins?
Each pin from our campaign will come with rubber backs, but we highly recommend purchasing locking backs. We will not replace pins lost if the back falls off.
Last updated: September 15, 2024 14:43
What happens if my pins are lost or my package never arrives?
We make every attempt to get your package from our facility to your home. Packages for this campaign will come with a tracking number. Regardless of tracking numbers, sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package.
Last updated: September 15, 2024 14:44
When will I pay for shipping?
In order to get the most economical and accurate shipping costs, we will charge shipping later in a separate transaction closer to the date of fulfillment. We will post an update to the project to let you know when to expect this charge.
Last updated: October 31, 2024 15:35
When will I pay for shipping?
In order to get the most economical prices and accurate shipping costs, we will charge shipping later in a separate transaction closer to the date of fulfillment. We will post an update to the project to let you know when to expect this charge.
Last updated: October 31, 2024 15:44
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.